Paste the review. Get three replies — Formal, Warm and Brief — in about three seconds. There is a dedicated mode for the 1 and 2 star reviews that are hardest to write.
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Review replies get written after closing, on a tired head. And the wrong wording does not just fail — it actively works against you.
A reply stacked with apologies tells the reader that something genuinely bad happened. The volume of apology is read as a signal of how serious it was.
Paste one template under every review and the template itself becomes the message: nobody read this. It is obvious the moment they line up.
Does it sound defensive? Does it sound cold? Three rewrites later, it is past midnight.
Copy the text and drop it in. With the Chrome extension you can pull it up without leaving your review dashboard.
Formal, Warm and Brief arrive together. For 1 and 2 star reviews, switch to low-rating mode and the structure changes underneath.
Send it as is, or rewrite it first. ReplyCraft never posts automatically. You press publish.
Thank you for taking the time to write, and I am sorry your visit went this way. Not making eye contact while taking your order is on us, and there is no version of a busy evening that excuses it. We have changed the floor layout during peak hours, and taking an order now means stopping and facing the guest. I am sorry the food did not land either.
Thanks for coming in — and I’m sorry we made it a bad night. Taking an order without looking at you is entirely our fault. Our staff had fallen into the habit of watching their hands when it gets busy. From this week, “stop and look up when you take an order” is a rule for everyone here.
I am sorry. Not making eye contact while taking your order is our failure. We have changed the staffing on the floor during peak hours, and orders are now taken with full attention. Thank you for telling us.
The person reading your reply is not
the one who wrote it. It is the next customer.
THE RULE BEHIND EVERY REPLY REPLYCRAFT WRITES
One and two star reviews break generic generators. Low-rating mode apologises exactly once, then spends the remaining sentences on what happened and what changed. It actively avoids the phrases that read as excuses.
Feed it your past replies and it keeps your phrasing and sign-off intact (Master plan). A voice that suddenly changes reads as false in its own way.
The AI stops at the draft. Hand the publish decision to a machine and eventually one reply goes out that you cannot take back. The last move belongs to a person.
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That is what it was built for. Low-rating mode apologises once, then spends the rest of the reply on what happened and what changed, instead of stacking more apologies.
You paste the text, so any platform works. It is tuned for Google Business Profile, Yelp, TripAdvisor, Booking.com and Trustpilot.
No. Text you paste is never used to train a model. The privacy policy spells this out.
Yes, from the dashboard. There is no proration. You keep your plan until the end of the current period, then return to Apprentice.
Fill in your business name, dates and anything specific you actually did. Everything else is written to be sendable, but we recommend reading it once before you publish.
We do not have enough customers yet to quote a number honestly. When we do, the real figure goes here.
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